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Services

Accounts Receivable & Payment Follow-Up Support

Get paid faster— without friction or follow-up fatigue.

At ScaleHatch, we take the stress out of collections by managing your receivables with structure, consistency, and a customer-first mindset. Our goal is simple: to help you improve cash flow without damaging client relationships.

We design and execute a professional receivables process that includes polite reminders, timely follow-ups, and clear communication—so your payments come in on time, and your clients continue to feel respected and valued.

Our approach blends financial discipline with customer experience best practices. That means no aggressive chasing, no awkward conversations—just a reliable system that keeps everyone on the same page.

What’s Included:

  • Customized payment reminder sequences (email, WhatsApp, or phone)

  • Tracking of outstanding and overdue invoices

  • Real-time updates and weekly collection status reports

  • Support for resolving disputes or billing issues with tact


  • Optional early payment incentive coordination

Whether you're a solo founder or a growing business, we act as an extension of your team—so you can focus on serving your clients, while we make sure you get paid.

Complementary Services

Customer On-boarding & Billing Coordination

Start strong—so payments don’t go wrong.

  • Welcome emails and on-boarding coordination

  • Invoice preparation and delivery


  • Payment terms communication

  • Resolving early-stage billing questions

 

CX Audits & Process Optimization

Fix the friction before it costs you.​

  • CX journey mapping (pre- and post-sale)

  • Process gap identification

  • Recommendations for smoother workflows

  • Internal process documentation

SOPs, Delegation Strategies & Founder Systems

Scale smarter—not harder.

  • SOP creation for admin, billing, and CX tasks

  • Delegation planning (what to keep vs. outsource)


  • Role templates for future hires or VAs

  • Tool recommendations and workflow maps.

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